SDH Centralize Scheduling Manager
SDH Centralize Scheduling Manager
The Scheduling Manager ensures the effective and efficient operation of the Scheduling and Pre-Access departments. The manager is responsible for ensuring a premier patient experience. Oversees scheduling staff, insurance verifiers, precert staff, and pre-registrars. Responsible for identifying opportunities for process improvements and implementing the same. Responsible for interacting with CBO to expedite billing and Collections process.
Minimum Education: Bachelor’s degree in business or related field required.
Minimum Work Experience: Minimum three years’ experience in patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a revenue cycle medical environment. Minimum two years supervisory required.
Provides a positive and professional representation of the organization. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience. Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations. Participates in ongoing quality improvement activities. Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization. Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
Manages the day to day functions of the Central Scheduling and Pre Registration staff including: Monitoring for timely and accurate appointment scheduling for physician offices; Timely answering of phone calls in to the unit. Assist in educating all new clerical employees. Coordinates processing of paperwork and records changes among several departments. Enters and retrieves data from established computer files. Maintains an adequate filing system so that information can be quickly retrieved. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Demonstrates leadership ability and serves as resource to all personnel. Performs other duties as assigned or requested. Accurate and timely verification of insurance benefits assigned to the hospital to determine if insurance coverage meets standards of treatment as stated in hospital policy. Works with utilization review to coordinate PPO, Medicaid and Medicare information. Compiles and distributes information regarding patient’s personal, insurance and financial status. Works with other members of Patient Access Management staff to identify potential issues and improve process as they relate specifically to Central Scheduling and Pre-Registration.. Ability to drive/ travel to multiple locations/ facilities as needed.
Understands personal and departmental role in hospital's fire, safety, and disaster plans. Supports the hospital Christian mission and philosophy. Observes hospital dress code and maintains appropriate conduct and appearance. Participates in and supports established Performance Improvement Program Attend JACHO required and hospital mandatory in-service programs. Maintains confidentiality of all information regarding patients, families, physicians and hospital personnel.
Prolonged periods of standing, walking, or sitting while on duty. Lifting, pushing, and pulling up to 10-15 pounds with or without assistance. Visual and auditory acuity and manual dexterity essential to performing designated duties required. Ability to perform effectively in a stressful and fast paced environment. Ability to pass all required health and other screening tests. Physical conditions are clean, neat and well lit. Maybe subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions need to be taken is essential. Climate control an ambient temperature variances may be experienced. Exposure to limited amounts of hazardous chemicals or substances and infectious disease processes are a possibility. Hours of duty may be irregular or unexpectedly extended due to emergency circumstances. Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn.