The Scheduler greets customers entering the department or by telephone to schedule patient appointments for single or multiple departments or services. Gives specific patient directions and instructions related to the appointment. May hear and resolve complaints from patients and public. Maintains and updates all scheduling information. May also make reminder phone calls to patients prior to their appointment. Works with insurance carriers, financial counselors, and other ancillary staff as needed to coordinate the appointment. Relies on established guidelines to accomplish tasks and works under close supervision.
Job Description Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e g., emergencies, changes in personnel, workload, rush jobs, or technological development).
- 1 year of relevant experience.
- High school diploma or equivalent
- Basic clerical and computer skills.
- CPAT or CHAA licensure