Works directly with patients and their families in the registration and payment collection process. Reports to Manager.
High school graduate required; a college degree is preferred. Minimum of two years related experience in similar setting. General knowledge of health plans, including co-pays, deductibles and co-insurance. Requires demonstration of positive customer service oriented attitude/behavior, effective verbal and written communication skills, and ability to work with minimal supervision.
Greets and welcomes patients and visitors in a friendly and professional manner. Schedules and reschedules patient appointments. Coordinates calls for clinic demonstrating appropriate phone etiquette. Obtains and edits patient and insurance information in the clinic's computer system, while ensuring accuracy of information entered. Verifies benefits, obtains treatment authorizations or precertifications, and determines patient's financial responsibility. Informs patients of their rights and provides, upon request, information regarding Advance Directives.
Facilitates patient flow through the clinic. Collects patient payments for services rendered. Provides account balance and collects outstanding balances from patients. Posts and balances daily patient charges and payments, balancing daily posting with cashiering totals reports. Prepares daily summaries.
Reconciles and balances the cash drawer on a daily basis. Maintains confidentiality regarding patient and business functions of the clinic Maintains current patient charts/files and appropriate information. Files medical records and demonstrates appropriate response to medical record request/releases.
Performs a variety of clerical duties in a timely and efficient manner. Utilizes all equipment, supplies, facilities and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high quality health care services. Aids in identifying methods for improving patient care Performs other duties as assigned or requested.