IS Interface Analyst
St. Dominic Hospital
INFORMATION TECHNOLOGY - 9050
STDOM SDH Senior Applications Analyst
The Interface Analyst/Developer is responsible for analysis, technical design and issue triage for the development, implementation and support of interfaces. Performs duties for more complex issues. Maintains advanced knowledge in the field, assumes higher level projects and mentors and trains staff members.
Job Description Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e g., emergencies, changes in personnel, workload, rush jobs, or technological development).
Minimum Education: High School graduate or equivalent required.
Minimum Work Experience: 7 years of programming experience required. Bachelor's Degree in IT field substitutes for 2 years of programming experience. Knowledge of HL7 standards and experience with interface engines required. 5 years experience with Infor’s ‘Cloverleaf’ Integration Engine in a linux environment is preferred. Bachelor's degree in Engineering/Science, Business Administration, Management Information Systems or related computer science fields preferred.
Training: Epic certification in Epic Bridges within six weeks of training is required, which will require travel on dates specified.
Designs efficient high quality interface programs, creates efficient and logical program code, and writes clear and concise system descriptions that meet project requirements.Performs investigation of interface-related business and system requirements identified for new or modification requests. Determine impact to interfaces, document configuration and build changes needed.Evaluates business requirements and processes to provide possible solutions and accurate estimates for development efforts. Communicates with the other team members to ensure that application functionality and workflow requirements and needs are being addressed and met.Serves as the point person for assigned interfaces, which may include coordinating analysis calls, maintaining business requirements documentation, escalate issues encountered and performing configuration and build changes to interface code.Coordinates or assists in all testing/validation of the interface. Troubleshoots production or testing/validation interface issues or related applications. Run error code frequency reports for interfaces, investigate and analyze the errors, cause of failure and propose/implement solutions. Develops or documents interface specifications. Creates mapping documents for HL7 fields and sub-fields by collecting Epic system values and values for the other systems to serve as a central reference for doing mapping among the various systems. Performs configuration / build changes. Performs other duties as assigned or requested.
Provides advanced and vendor level problem analysis/support for the Information Technology customers. Works with vendor support by securing the resources needed. Provides support for applications and the systems they run on. Routes calls to other teams as needed. Monitors the cycle time for all calls and work orders to maintain a high level of customer satisfaction. Promotes a positive working relationship between Information Technology personnel and their customers. Proactively recognizes, identifies, isolates, and resolves problems with applications and system products or services. Makes decisions on when to place department service calls to outside vendors. Monitors and corrects system errors as needed. Resolves system failures. Proactively generates and compiles reports based on findings, complete with recommended improvements to processes and procedures. Works closely with department staff. Makes support calls to customers as needed. Applies communication, analytical, and problem-solving skills to help maximize the benefits of I.T. System investments and to assist in implementing new solutions. Provides expertise in training team members and members of other teams and in the development of department policies and procedures. Provides support in specific areas as assigned, such as hardware, networking, specific applications or databases, based on expertise. Provides support for hardware/software maintenance of all systems. Responsible for taking call on a rotating basis to ensure availability for support, when needed. Keeps abreast of technological changes and innovations in information systems.
Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations. Participates in ongoing quality improvement activities. Complies with organizational and regulatory policies for handling confidential patient information. Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization. Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies. SERVICE - "The privilege of reaching out to meet the needs of others.”Focuses on the customer; identifies the customer's needs; responds to the customer; satisfies the customer; takes ownership.Responds immediately to customer's needs and solving repetitive service problems.Demonstrates enthusiasm and positive attitude with customers.REVERENCE AND LOVE FOR ALL OF LIFE - "Acknowledging that all life is a gift from God."Exemplifies the professional image of FMOLHS through compliance with the appearance standards.Serves the organization with honesty and integrity by complying with all organizational and departmental policies and procedures. JOYFULNESS OF SPIRIT - "An awareness of being blessed by God in all things."Works well with others by recognizing the value of our diverse workforce and remains open to new view points, ideas and talents.Takes on other responsibilities when needed recognizing that customer satisfaction is everyone's job. HUMILITY - "Being authentic in serving as an instrument of God." Demonstrates selflessness by being supportive and cooperative with team members. Participates in departmental and/or organizational performance improvement activities while recognizing that other employees have valid opinions and ideas. JUSTICE - "Striving for equity and fairness in all relationships with special concern for those most in need." Adheres to organizational and departmental policies regarding tardiness, breaks, time clocks, and use of benefit time. Demonstrates accountability for responsibly managing resources by completing work on time and using supplies as appropriate. Prioritizes the needs of customers especially those most in need. Demonstrates knowledge of and compliance with applicable federal and state laws and the Standards of Conduct.
Prolonged periods of standing, walking, or sitting while on duty. Lifting, pushing, and pulling up to 50 pounds with or without assistance. Visual and auditory acuity and manual dexterity essential to performing designated duties required. Ability to perform effectively in a stressful and fast paced environment. Ability to pass all required health and other screening tests. Physical conditions are clean, neat and well lit. May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions need to be taken is essential. Climate control an ambient temperature variances may be experienced. Exposure to limited amounts of hazardous chemicals or substances and infectious disease processes are a possibility. Hours of duty may be irregular or unexpectedly extended due to emergency circumstances. Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn.