Job: Scheduler- Patient Access

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Posted: 06/14/2017

Job Status: Full Time

Job Reference #: 5488

Job Description


Location: St. Dominic Hospital
Department: PATIENT ACCESS SERVICES - 7710
Employment Type: Full Time 80
Shift: Day
Other Shift Details: 8a-5p
Job Code: 5488

High school diploma or equivalent preferred.

 
Excellent office machine skills such as telephone, computer, fax, typewriter and copier, along with customer service skills. Must demonstrate ability to recognize patients' individual needs based on medical conditions, age, limitations and planned procedures. Excellent oral communication skills and knowledge in all clerical functions of department. Knowledge of medical terms and procedures is demonstrated.
 
 Organizational Expectations
 
Provides a positive and professional representation of the organization. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience. Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations. Participates in ongoing quality improvement activities. Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization. Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
 
Essential Functions
 
Answers telephones, routes callers, takes messages and provides routine information to clients or customers.Processes paperwork and records changes among several departments.Copies correspondence, reports, etc. to maintain files.Enters and retrieves data from established computer files.Maintains an adequate filing system so that information can be quickly retrieved.Performs light typing, operates a terminal console, fax machine or related office equipment in fulfilling work assignments.Traces missing files.Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.Performs other duties as assigned or requested.
 
Nonessential Functions
 
Supports the hospital's Christian mission, philosophy, values, and goals.Participates in and supports established Performance Improvement Program.Attends JCAHO required and hospital mandatory inservice programs.Observes hospital dress code and maintains appropriate conduct and appearance.Maintains confidentiality of all information regarding patients, families, physicians and hospital personnel.
 
Functional Demands
 
Prolonged periods of standing, walking, or sitting while on duty.Lifting, pushing, and pulling up to 10-15 pounds with or without assistance.Visual and auditory acuity and manual dexterity essential to performing designated duties required.Ability to perform effectively in a stressful and fast paced environment.Ability to pass all required health and other screening tests.Physical conditions are clean, neat and well lit. Maybe subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions need to be taken is essential. Climate control an ambient temperature variances may be experienced. Exposure to limited amounts of hazardous chemicals or substances and infectious disease processes are a possibility. Hours of duty may be irregular or unexpectedly extended due to emergency circumstances.Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn.

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